Category: CHANGE LEADERSHIP MANAGEMENT CERTIFICATE
Implicit bias impacts organizations and many decision-making processes driven by leaders. Cultural intelligence, or Cultural Quotient ‘CQ’, is the capability to relate and work effectively in culturally diverse situations. The development of CQ capabilities is critical for limiting implicit bias and its negative impact across organizations. During this leading across cultures course we will be discussing these four aspects of strategic process planning.
Clarifying decision rights means deciding which managers are responsible for specific decisions. If managers can start to make proper connections between performance; rewards; and decision-rights during every shift, monitoring restaurant operations will only serve to uniquely position them to succeed. Holding each shift decision-maker responsible for his or her leadership decisions is imperative.